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Global Boarding Routing Advisor
Customer Support
Cambridge
 

Global Boarding Advisor - FTC - Until October 2019 

Why is our global boarding team the next step for you?
Our eCommerce division is booming. With revenue increases of 17% year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

How will you add value on a day-to-day basis?
Working in the global boarding team, you will be responsible in providing optimal set up to Worldpay’s ecommerce merchants. Once set up you will continue configurations for active customers across Worldpay platforms and provide 1st line support to our internal stakeholders. By gaining technical expertise, you will be able to consult internal stakeholders such as the commercial and implementation teams on the on-boarding process. As another key part of your role you will ensure Worldpay remains compliant throughout the setup process and meets it regulatory requirements. By maintaining a strong process you will contribute to making the set up (time to full wallet) easier and quicker. You will encourage great communication in the team by maintaining shared documents and systems and prioritising workflows.

What will make you the ideal candidate?
Ideally you will have worked in a data processing role before, but this is not essential. More importantly, you are accurate, have a good work ethic and you are an energetic and positive contributor to the team. Previous experience of working in an office environment is important, and you are able to demonstrate the ability to manage time effectively, prioritise and work to high quality standards and tight deadlines. To be successful in this role you will need to excel at aligning approach and style to our stakeholders’ priorities in order to capture key information and communicate using the appropriate tools. When it comes to stakeholder management we would like you to be able to challenge decisions when needed and work with good attention to detail and a great ability to problem solve.
 
How is Worldpay changing the world?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.
Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
 

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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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Facts

No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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