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Customer Service Advisor
Customer Support

Why is our Gateshead team the next step for you?
Based in our Gateshead site, the Customer Service Advisor takes centre stage when it comes to supporting Worldpays clients We pride ourselves on providing a consistently exceptional service to each and every one of our customers and we are looking for people that share this passion. As the World’s leading Payments Company we are able to offer excellent development opportunities and fantastic career prospects, as well as a range of benefits you would expect from a global company (and some you wouldn’t).
Our customer service advisors operate on a shift basis between Monday to Sunday 07:00 to 21:00, you will typically be expected to work 1 in 5 Weekends.
Successful candidates will be asked to complete very short video interview.

How will you add value on day-to-day basis?
The Customer Service advisor is our customers go to when they need help, info or guidance. You will deal with a range of inbound queries and strive to achieve our ‘right first time’ approach. Comfortable taking a problem and finding a solution that works, you will take the lead in building relationships and cementing Worldpays reputation as a global leader. Given the variety of businesses and clients we support you can expect ‘a normal day’ to be few and far between.
What will make you an ideal candidate?
First and foremost our customer service advisors have to be excellent communicators, whether it is amending details or fixing a problem you will ensure are customers are kept informed and help navigate them on their journey with us. You will have;
  • A passion for helping others and an ability to communicate with people on different levels.
  • A logical approach to resolving issues.
  • Experience of working with customers, either face to face or over the phone.
  • Personality, as a business we celebrate each and every aspect of what makes our team great from our tech to our people.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.

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