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Customer Advisor B2B

Why is our Investigations team the next step for you?
This role forms part of our growing Investigations Team responsible for the investigation of unmatched or missing transactions and the rectification of any payment failures. The role is customer facing dealing with payment queries from our Corporate customer base on a day to day basis, requesting bank traces, proof of payments and recalls to help resolve issues.  We are passionate about supporting our merchants and internal WorldPay customers, therefore great customer service and taking ownership of your contribution will also lead to success in this team.

How will you add value on a day-to-day basis?
We will look to you for completion of investigations, from identification of issue through to resolution. Through analyse trends you will help to find proactive resolution and escalation of issues. You will provide accurate advice and information to both internal and external sources. As part of a busy team, you will prioritise workload to ensure SLA's are met and continually look at ways of improving efficiencies, providing potential solutions and follow through to implementation.

What will make you the ideal candidate?
We are looking for analytically minded individuals with a curious attitude and excellent attention to detail. You will be adept at identify anomalies, finding solutions and demonstrate enthusiasm to work in a fast paced environment and get things done. Technically, you will have a good working knowledge of Excel. Some understanding of payments and experience of working in the Banking and payments arena would be advantageous but not essential. You must be highly motivated and adaptable able to prioritise and deliver to multiple deadlines. This is a customer-centric role so excellent communication skills and the confidence to build effective business relationships are essential.
Investigations work on pro-rota shift pattern (between 8am-6pm)

How is Worldpay changing the world?
We are leaders in modern money. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses. We look forward to hearing from you.


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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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