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Corporate Support Manager
Customer Support

Why is our Corporate Support Team the next step for you? 
The eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.
How will you add value? 

This role will be a named contact for merchants for all operational aspects of a merchant’s business and will build strong relationships with all the merchant’s operational contacts, proactively partnering with our merchants.  The incumbent will be expected to develop a deep understanding of merchant’s business, work closely with Relationship Management team and provide prompt and accurate advice and issue resolution. You will support our Corporate Support Managers in producing transaction reports, data analysis and transaction flow explanation when needed.
What will make you the ideal candidate?
You will have experience in a customer support role, where you have dealt with corporate (business-to-business) customers. Preferably you would have technical educational background and you’re familiar with XML, HTML and are proficient user of Microsoft Excel. You’re experienced in producing reports and analysing complex data.  You’re comfortable on the phone and you will have excellent communication skills. Because you’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. As you’ll be liaising with our clients from China you’ll be  fluent in Mandarin  both verbally and in writing. Fresh graduates are welcome to apply. We'd also consider recent technology, computer science graduates who are willing to grow career within customer facing environment. Please ensure that you state the languages spoken at least advanced business level on your CV/application. 
Why Worldpay?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.
Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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