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Senior VDI Engineer
Tech and Engineering

Why is our “Senior VDI Engineer” the next step for you?

The VDI Support Engineer uses his/her specialized knowledge to ensure Worldpay’s global virtual desktop services are available to over 10,000 colleagues 24/7/365. They monitor the system using standard management interfaces, troubleshoot and resolve high impact virtual desktop infrastructure issues, respond to escalated end user issues, perform proactive maintenance on the virtual desktop images and supporting infrastructure and actively look for areas for efficiency, optimization and improvement through automation.
They work as part of a global team using both ITIL and Agile working practices to blend operational support, maintenance and new feature implementation.

How will you add value on a day-to-day basis?

Support and manage global virtual desktop environments for up to 10,000 users and supporting infrastructure services based on Citrix XenDesktop / XenApp solutions. Operate as part of a global 24x7x365 support team. Daily operational support of a business-critical global desktop infrastructure including: Advanced fault diagnosis / resolution; Contribute to resolving high priority incidents / escalations; Investigate recurring issues / problems and work with architecture teams and support teams to suggest improvements; Undertake desktop image updates and releases through Test, UAT and Production with end user support teams; Perform regular infrastructure maintenance such as software updates (Citrix) and application / OS patching; Identify solutions for proactive operational improvements such as technology / task automation; Document support practices and contribute to Service Desk knowledge base articles and first-time fix libraries; Collaborate with other infrastructure teams such as compute, storage and networks) to support existing and deliver new virtual desktop infrastructure. Use ITL framework processes such as Incident, Problem and Change management to manage support and improve the virtual desktop platforms. Use Agile delivery techniques such as bugs, features and sprints to maximize delivery and quality. Deploy new features into production with minimal impact to business users using structured release processes. Build domain expertise in virtual desktop infrastructure and device and develop service enhancements. Works on problems within area of expertise where analysis of data requires evaluation of identifiable factors. Collaborate with internal personnel in own area of expertise and partner teams (e.g Compute, Storage, Network). Work with vendors on escalated support tickets. Ensures that all knowledge and workarounds are documented in internal wiki (Confluence) and knowledge base platforms (ServiceNow).

What will make you the ideal candidate?

Key technologies – extensive (6 years +) deployment and support experience of:
  • Citrix XenDesktop / XenApp for virtual desktop and published applications.
  • Citrix PVS steaming services
  • Citrix Cloud Proxy / Cloud brokering services
  • Citrix Netscaler, Access Gateway remote access platforms
  • Understanding of alternative reverse proxy solutions e.g F5 APM
  • Windows 7 & Windows 10 Desktop OS, Windows 2012R2/2016 Server OS
  • Scripting languages such as Powershell, VBScript and automation technologies such as Ansible
  • VMWare ESX / VCentre virtualization technology in relation to virtual desktop deployment / management
Supporting technologies – good understanding:
  • IP based networks including routing, segregation, firewalls and load balancers
  • Desktop Security tools such as BitLocker, Proxy services, Anti-virus and DLP agent integration
  • Active Directory, Skype for Business and Office 365
  • Ivanti/Appsense DesktopNow Suite
  • Application deployment methodologies using MSI and App-v
  • App-v full infrastructure configuration and management
  • Citrix XenMobile
  • Enterprise class data-center hardware such as rack-mount servers, HP Blades, Nutanix, 3-Tier architectures and SAN
  • VMWare Horizon View virtual desktop platform
Experience of using the following operating frameworks:
  • ITIL service processes for Incident, Problem and Change Management and support tools such as ServiceNow
  • Agile frameworks and methodologies such as SCRUM, Sprints and User Stories and supporting tools such as Atlassian JIRA, ServiceNow
  • Typically requires a minimum of 4 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Industry certifications such as Citrix CCA, Microsoft MCP / MCSE.
  • ITIL Foundation v2/v3/v4 
How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.

Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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