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Corporate Support Consultant

Position: Corporate Support Consultant (1-year contract) Description: • Act as a primary contact for issuers on operational aspects for payment transactions (i.e. refunds/cancellation processing, chargebacks, fraud) • Provide frequent progress update to merchants and issuers • Translate requirements and work between Japan issues and internal teams • Attend meetings with issuers • Assist with checks on certain transactions with issuers • Build and maintain strong and positive relationships with issuers • Support ad-hoc requests to investigate risky/fraudulent transactions • Assist Corporate Support Managers on customer support • Collaborate with internal stakeholders and follow up promptly to get issues worked on till resolution and avoid recurrence • Manage Third Party Processor relationship and assist related query Requirements: • Possess good communication skills in English & Japanese • Willing to do data admin tasks • Have a problem-solving, proactive and positive mindset with analytical thinking will be a definite advantage

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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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