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Collections Advisor
Customer Support

Why is this your next step?

Are you interested in being part of a world-leading global payments business? Our growing Collections and Recoveries function is much more than picking up the phone to collect money. It's the way in which we work that is key; we operate in a regulated environment, and therefore "treating customers fairly" is at the heart of everything we do. We are a fast paced, rapidly expanding, highly successful company.

Get in touch to hear about the exciting career path this role could open up for you, with future potential to explore numerous departments as your skills and experience develop.

Our modern contemporary offices are based in the heart of the Spinningfield’s area of Manchester City Centre.
We enjoy a strong team culture and enjoy various ad-hoc team incentives and activities, huddles, social events, prizes and our famous ‘fun fizz Friday’s’.

The hours of work are on a rotational shift basis - Mon-Fri 9am-4.30pm and Mon-Fri 9.30am-5pm with opportunities available for optional overtime, paid at time and half weekdays and double time at the weekends.

You’ll benefit from full training and on-going support throughout your professional development.

We offer a competitive basic salary plus a comprehensive flexible benefits allowance giving access to an amazing range of benefits including; pension, private health and dental care, life assurance, subsidised gym membership and more.

How you will contribute?

Our Collections teams provide support to our Global Business customers, managing customer calls with a heavy focus on ‘First Time Resolution’.
You’ll be part of a high performing, fast-paced team who always strive to exceed cash and quality targets whilst operating in line with FCA, DPA and Banking Code Regulations.
Communication is a vital skill for success in this role; building effective internal and external business relationships.

Why you?

You’ll provide guidance and query resolution to our customers, so you must have a high standard verbal and written communication.
We are looking for hard working, motivated and results driven individuals with the ability to work under pressure within a small team in a contact centre environment. You’ll be able to maintain Quality Assurance standards.
Ideally you will have experience of a telephone based role in either credit control, debt management or financial services.

Join the Team.

We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it “Worldpay, from FIS”. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.


Would you like to apply to this job?

Apply for the Collections Advisor position

Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

Learn more about us


No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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