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Corporate Support Manager
Customer Support
Amsterdam
 

Why is this your next step?
Central to our value proposition is the flawless support that we provide to our key corporate customers.  Our Corporate Support Managers help these businesses manage their daily non-commercial queries, build great relationships and uncover opportunities to add true service value and income opportunities. 


How you will contribute?
You will be dealing with a variety of Tier 2(200k – 1M income) customer queries, delivering outstanding customer service over the phone, email, web chat, and on occasions in a face to face capacity. You will provide proactive and knowledgeable support, acting as a single point of contact for a designated portfolio of corporate clients and a key ambassador for Worldpay.


Why you?
You will have 1+ years’ experience of working within a B2B customer facing environment as well as experience of managing operational customer relationships.
You will have the desire to improve the customer experience and proactively work to identify opportunities to improve the customer journey / experience. You will assess root cause of issues, produce change requests, review and improve process, and feed back to other business areas ways in which processes can be improved


Join the Team.
We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it “Worldpay, from FIS”. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.

 

Would you like to apply to this job?

Apply for the Corporate Support Manager position


Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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Facts

No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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