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Investigations Controller
Customer Support

Why is this your next step?

Are you interested in being part of a world-leading global payments business?

Worldpay aims to be a leader in Modern Money. As a true business partner, Worldpay is committed to improve the back office processes that support our business.

If you are looking for an Investigations Controller position within an established Payments Team? The opportunity to join an established and growing department. Full training and ongoing support provided and the chance to progress your career to the next level, then we want to hear from you.

How you will contribute?

This collaborative role involves working closely alongside existing staff members across the board in key areas and functions of our business. The main focus of the role will be the completion of query investigations from identification through to final resolution. You will have the ability to prioritise your workload effectively throughout the day to ensure all SLA’S are adhered to in a high volume, fast paced and demanding team. You will also acquire specialist knowledge to provide accurate advice and information to both internal and external stakeholders.

Why you?

You will provide the most excellent level of customer service to all of your internal and external stakeholders. A natural team player with a ‘can do attitude’ you will build on key relationships with internal and external stakeholders. You will have a passion for detail and getting it right first time with a high level of analytical skill. You will be able to prioritise and deliver to deadlines whilst managing multiple queries at one time. You will also have the ability to look beyond the numbers to identify issues, anomalies and understand the root cause. Demonstration and tenacity to work through problems to resolve all queries will be essential for the role.

Join the Team.

We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it “Worldpay, from FIS”. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.


Would you like to apply to this job?

Apply for the Investigations Controller position

Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

Learn more about us


No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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Whatever your talent and expertise, we’ve got a lot to offer. Match your skills to one of our vacancies.

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