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Collections Advisor
Customer Support

Key Purpose of the Role: Worldpay aims to be a leader in Modern Money. As a true business partner, Worldpay is committed to improving the back office processes that support our business. The successful candidate will work in a busy Collections Contact Centre with a real passion for delivery in a target driven environment. As a collections agent you will work pro-actively with our customers to find positive solutions to outstanding debt positions and for those experiencing financial difficulties. This role is fast-paced working across multiple platforms with the aim to provide a First Time Resolution service to all of our SME customers. To do this you will work to resolve Direct Debit issues & make arrangements with those customers who require short-term solutions in relation to their finances. You will work within a heavily regulated sector ensuring that you are compliant in following the FCA, DPA, TCF & Banking Code Regulations. Key Responsibilities: • Strong customer service skills and the ability to think on your feet • Able to work to target in the SME Collections Telephony Contact Centre • You must be organised & able to work at speed • Drive cash collection across multiple platforms • Investigating & setting up Direct Debits through route cause analysis • Working with our customers experiencing vulnerable or financial difficulties • Establish rapport in order to overcome objections & negotiate payment of the debt • Documenting of all customer interactions & establishing payment arrangements where appropriate whilst adhering to the Quality Assurance standards • Contribute to process improvements • To collaborate and share best practice with peers and wider departments • Operate in line with the FCA, DPA, TCF and Banking Code Regulations

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Who Is Worldpay?

Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.

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How Do We Do It?

We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.

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What Do We Do?

We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.

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No. 1

We are the number 1 acquirer globally.

146 countries

We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.

31 million

And we process 31 million transactions every day across the world.

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