|Customer Investigations Technical Lead|
|Why is our Customer Investigations team the next step for you?
Working as part of our thriving Operational Finance function the Customer Investigations Technical Lead will be responsible for supporting and managing the Investigations team during the Team Managers’ absence and be a key contact for the business regarding specialist technical knowledge for Investigations.
How will you add value on a day-to-day basis?
You will be responsible for the supervision of exception processes including escalations, stakeholder relationships and ad-hoc project work.
Some of your key responsibilities will include:
What will make you the ideal candidate?
As Technical Lead you must be a highly motivated individual able to work towards deadlines in a fast paced and challenging environment. You must be able to demonstrable experience of working within customer investigations. This role requires a high level of stakeholder interaction so you will have excellent communication skills with the confident to communicate at all levels. You will have proven skills in developing relationships with stakeholders. Technically, you will have advanced working knowledge of Excel and a high level of analytical skills and attention to detail. Additionally, you will have the ability to evaluate complex issues and make decisions, along with comfort in managing multiple initiatives at any one time. Ideally you will have gained some experience of implementing process improvement initiatives and working in a regulated environment.
Would you like to apply to this job?
Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.
We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.
We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.
We are the number 1 acquirer globally.
We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.
And we process 31 million transactions every day across the world.
Whatever your talent and expertise, we’ve got a lot to offer. Match your skills to one of our vacancies.