|Tech and Engineering|
Why is our “ServiceNow Engineer” the next step for you?
The Senior ServiceNow Engineer works within the ITSM tooling team to support and develop the ServiceNow platform. Will work directly with the customer to understand their needs and requirements, to propose solutions to business problems and help direct the technical delivery of the ServiceNow technology. The role involves working closely with the team including IT managers, the technology organization and departments throughout the business to champion the ServiceNow product, whilst striving to meet new business requirements. The team and our customer base are distributed globally. This role is expected to provide both local technical and leadership guidance on behalf of the Global ITSM Systems manager. The role will have line manager responsibility for three ServiceNow engineers located in the IDC.
How will you add value on a day-to-day basis?
You will be Providing technical guidance for the ITSM Support team members. Provide a local point of escalation to for ITSM system, You will be working closely with the Global ITSM System Managers to ensure consistency of delivery quality and speed. Responsible for support and development of ServiceNow across the Enterprise. Challenge customer requirements to identify and prioritise optimal solutions. Hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills. Responsible for the product development and integrations, and ensure they meet requirements. Engagement across the full product lifecycle including design, development, testing and release & support. Support the product roadmap development and management.
What will make you the ideal candidate?
You should have Working experience with ServiceNow or similar ITSM tooling in a support/development analyst role in a medium to large scale enterprise organisation. Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures. Must have experience of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
How is Worldpay changing the world?
We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it “Worldpay, from FIS”. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.
Would you like to apply to this job?
Our purpose is to be the partner for connected commerce for businesses around the world. We do the right thing by providing the best possible service and helping our customers to prosper.
We provide the essential financial tools necessary to support businesses. As our customers approach the new order of commerce, we aim to connect dots the world over, so that whether it requires them to make one connection or fifty, they only need to connect once, through us. This means they’re free to focus on their growth and development while we make it happen.
We simplify payments by breaking through borders and obstacles to help businesses grow. So it’s essential we keep ahead of the curve. This means utilising and developing online payments, merchant apps, mobile, contactless and other technological advancements. We’re proud that we lead the way in creating forward thinking, elegant solutions.
We are the number 1 acquirer globally.
We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.
And we process 31 million transactions every day across the world.
Whatever your talent and expertise, we’ve got a lot to offer. Match your skills to one of our vacancies.